Internal Error When Exporting File in Penpot

[andsupaulo]

Hi everyone,

I’m running into a recurring issue while using Penpot to create content for social media. Every time I try to export my designs, I get redirected to a screen showing an “Internal Error” message (screenshot attached). The message says:

“Something bad happened. Please retry the operation and if the problem persists, contact support.”

It also gives me the option to download a report.txt file, but I’m not sure how to interpret it.

I’ve already tried:

• Refreshing the page;
• Logging out and back in;
• Using a different browser.

Nothing has worked so far.

Has anyone else experienced this or have any suggestions on how to fix it? I’d really appreciate the help!

[carolina.portugal]

Hello @andsupaulo could you send the file ( report.txt and the one you are working on if posible) to support@penpot.app so we can check the error?

[andsupaulo]

Sure, I will send it.

[Schultz]

Hi,
we have the same problem since yesterday. I would also send the report.txt + the file to the support mail.

[Green_Dino]

@carolina.portugal

support@penpot.app

I’m having the same issues and will share the report via email.

[Schultz]

I got a reply from support and I can now exporting the files!
Thank you @support!

[carolina.portugal]

The issue is solved, thanks all for reporting it.