Described here.
opened 10:09AM - 22 Apr 24 UTC
bug
self-hosted
### Steps To Reproduce
I deployed penpot manually into a LXC instance and I h… ave only one problem since the beginning, I cannot export my mockups to PDF.
I defined into environment variable exporter the following information:
PENPOT_PUBLIC_URI=http://localhost
PENPOT_REDIS_URI=redis://localhost/0
Public URI seems reachable from server itself without any problem (Nginx has been configured this way). But exporter return a timeout (without specifying the target which try to be reached).
To reproduce the issue:
- Open any project available from Projects page.
- Click on the top left "three dot" menu > File > Export the workspace to PDF.
- Select at least one item to export and click "Export".
- An export on going notification appear, but after few seconds, the page returns "Internal error"
### Expected behavior
I'm expecting to get a PDF file.
### Actual behavior
I getting an "Internal error" due to an unexpected timeout.
### Screenshots or video
_No response_
### Desktop (please complete the following information)
- Browser (client): Firefox ERS 115.8.0esr
### Smartphone (please complete the following information)
_No response_
### Environment (please complete the following information)
- Self hosted and self installed (no Docker)
- OS: Debian Bookworm
- NodeJS: 18.17.1
- Java: openjdk version "21.0.2"
- Penpot: tag version "2.0.2".
### Frontend Stack Trace
```console
Hint: http error
Prof ID: 314091e9-9328-8055-8002-b5496427b72a
Team ID: 314091e9-9328-8055-8002-b549ac7405d9
Data:
{:type :unexpected-error, :status 404, :data "(...)", :hint "http error"}
Trace:
PENPOT.pi@https://replaced.domain.com/js/shared.380c77a70.js:3469:101
PENPOT.ri@https://replaced.domain.com/js/shared.380c77a70.js:3469:418
PENPOT.qi@https://replaced.domain.com/js/shared.380c77a70.js:3469:371
PENPOT.iwb@https://replaced.domain.com/js/shared.380c77a70.js:4414:180
Pwa/<@https://replaced.domain.com/js/shared.380c77a70.js:4388:245
u@https://replaced.domain.com/js/shared.380c77a70.js:243:276
r@https://replaced.domain.com/js/shared.380c77a70.js:243:218
d@https://replaced.domain.com/js/shared.380c77a70.js:150:99
next@https://replaced.domain.com/js/shared.380c77a70.js:158:429
next@https://replaced.domain.com/js/shared.380c77a70.js:221:222
d@https://replaced.domain.com/js/shared.380c77a70.js:150:99
next@https://replaced.domain.com/js/shared.380c77a70.js:158:429
next@https://replaced.domain.com/js/shared.380c77a70.js:243:350
d@https://replaced.domain.com/js/shared.380c77a70.js:150:99
next@https://replaced.domain.com/js/shared.380c77a70.js:158:429
next@https://replaced.domain.com/js/shared.380c77a70.js:221:222
d@https://replaced.domain.com/js/shared.380c77a70.js:150:99
next@https://replaced.domain.com/js/shared.380c77a70.js:158:429
shadow$provide[1]/q/</<@https://replaced.domain.com/js/shared.380c77a70.js:151:383
Last events:
[":app.main.data.workspace.changes/update-indices"
":app.main.data.workspace.transforms/move-shapes-to-frame"
":app.main.data.workspace.changes/commit-changes"
":app.main.data.workspace.collapse/expand-collapse"
":app.main.data.workspace.transforms/move-shapes-to-frame"
":app.main.data.workspace.transforms/finish-transform"
":app.main.data.workspace.undo/commit-undo-transaction"
":app.main.data.workspace.viewport/finish-panning"
":app.main.data.workspace.zoom/finish-zooming"
":app.main.data.workspace.texts/update-position-data"
":app.main.data.workspace.texts/resize-text"
":app.main.data.workspace.texts/clean-text-modifier"
":app.main.data.workspace.changes/send-update-indices"
":app.main.data.workspace.changes/update-shapes"
":app.main.data.workspace.texts/commit-position-data"
":app.main.data.workspace.undo/start-undo-transaction"
":app.main.data.workspace.changes/update-shapes"
":layout/update"
":app.main.data.workspace.shape-layout/update-layout-positions"
":app.main.data.workspace.undo/commit-undo-transaction"
":app.main.data.workspace.texts/commit-resize-text"
":app.main.data.workspace/workspace-focus-lost"
":app.main.data.workspace.thumbnails/request-thumbnail"
":app.main.data.workspace.thumbnails/update-thumbnail"
":app.main.data.workspace.thumbnails/assoc-thumbnail"
":app.main.data.workspace.persistence/persist-changes"
":app.main.data.workspace.thumbnails/update"
":app.main.data.workspace.thumbnails/clear-thumbnail"
":app.main.data.workspace.changes/update-indices"
":app.main.data.workspace.persistence/shapes-changes-persisted"
":app.main.data.workspace.changes/update-indices"
":app.main.data.workspace.persistence/shapes-changes-persisted"
":app.main.data.workspace.changes/update-indices"
":app.main.data.workspace.persistence/shapes-changes-persisted"
":app.main.data.workspace.persistence/shapes-changes-persisted-finished"
":app.main.data.workspace.changes/send-update-indices"
":app.main.data.workspace.undo/check-open-transactions"
":app.main.data.workspace.thumbnails/request-thumbnail"
":app.main.data.workspace.thumbnails/update-thumbnail"
":app.main.data.workspace.thumbnails/assoc-thumbnail"
":app.main.data.workspace.undo/check-open-transactions"
":app.main.data.workspace.guides/set-hover-guide"
":app.main.data.modal/show-modal"
":app.main.data.exports/show-workspace-export-frames-dialog"
":app.main.data.modal/hide-modal"
":app.main.data.exports/request-multiple-export"
":app.main.data.exports/initialize-export-status"
":app.main.data.websocket/message"
":app.main.data.exports/update-export-status"
":app.main.data.websocket/message"
":app.main.data.exports/update-export-status"]
```
### Backend Stack Trace
```console
Apr 22 09:11:20 penpot node[78684]: ERR [app.handlers.export-frames] hint="unexpected error on frames exportation"
Apr 22 09:11:20 penpot node[78684]: Data:
Apr 22 09:11:20 penpot node[78684]: {:type :internal, :code :timeout, :hint "ResourceRequest timed out"}
Apr 22 09:11:20 penpot node[78684]:
Apr 22 09:11:20 penpot node[78684]: Error: ResourceRequest timed out
Apr 22 09:11:20 penpot node[78684]: at new cljs.core.ExceptionInfo (/opt/penpot/exporter/target/app.js:26821:14)
Apr 22 09:11:20 penpot node[78684]: at cljs.core.ex_info.cljs$core$IFn$_invoke$arity$3 (/opt/penpot/exporter/target/app.js:26856:10)
Apr 22 09:11:20 penpot node[78684]: at app.browser.translate_browser_errors (/opt/penpot/exporter/target/app.js:75696:29)
Apr 22 09:11:20 penpot node[78684]: at /opt/penpot/exporter/target/app.js:74997:134
Apr 22 09:11:20 penpot node[78684]: at Object.reject (/opt/penpot/exporter/target/app.js:74512:107)
Apr 22 09:11:20 penpot node[78684]: at $jscomp$scope$84173391$24$processNextTick (/opt/penpot/exporter/target/app.js:73398:167)
Apr 22 09:11:20 penpot node[78684]: at $jscomp$scope$84173391$26$transition (/opt/penpot/exporter/target/app.js:73377:110)
Apr 22 09:11:20 penpot node[78684]: at $jscomp$scope$84173391$13$PromiseImpl.reject (/opt/penpot/exporter/target/app.js:73479:82)
Apr 22 09:11:20 penpot node[78684]: at Object.complete (/opt/penpot/exporter/target/app.js:73411:28)
Apr 22 09:11:20 penpot node[78684]: at $jscomp$scope$84173391$25$resolveTask (/opt/penpot/exporter/target/app.js:73380:54)
Apr 22 09:11:20 penpot node[78684]: DBG [app.handlers] hint="process-request", cmd=:get-resource
```
### Additional context
_No response_
I encounter this all the time to the point where I am exploring other service options. Penpot is great when it’s working, and who can complain with a free service, so overall big thanks to the team for their efforts.
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