Ghost page with lost content — data recovery request

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1

Hi, I’m experiencing a corrupted page in my Penpot file that contains work I would like to recover.

File ID: fffce8d7-4b40-8153-8007-19cd4b075ff4
Ghost Page ID: 33900cb6-a819-80a1-8008-42dfbea3254b
Team ID: fffce8d7-4b40-8153-8007-19cd468b9f43
Version: 2.16.2-RC1

The page has name: null and returns zero objects via the plugin API, but appears in the file’s page index. The corruption started with a failed mov-page operation returning a 400 error with {:type :mov-page, :id nil, :index 3}. Version restore has no effect.

The page contained a webpage prototype with mobile, tablet and wide desktop breakpoints. Could you check your server-side backups for this file and restore the page content?

Thanks

2

Hi @George_Rowland, I’m sorry you had that experience.

We’ve already repaired the file, the problem should be fixed. If it persists, please write to support@penpot.app and we’ll take it from there.

Best!

3

Thanks for your reply - unfortunately, I still am not able to view the page or its contents. Have tried restoring it to prior versions, but still have the same issue.

Have contacted support to see if they can help.

Cheers.

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