# Internal Error Something bad happened

**URL:** <https://community.penpot.app/t/internal-error-something-bad-happened/9982>\
**Category:** Ask the community\
**Tags:** community, bug\
**Created:** [October 14, 2025, 8:17pm UTC](https://community.penpot.app/t/internal-error-something-bad-happened/9982 "2025-10-14T20:17:01Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![Jack](https://dub1.discourse-cdn.com/flex017/user_avatar/community.penpot.app/jack/32/7377_2.png) [@Jack](https://community.penpot.app/u/Jack)\
**Post date:** [October 14, 2025, 8:17pm UTC](https://community.penpot.app/t/internal-error-something-bad-happened/9982/1 "2025-10-14T20:17:01Z")

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Hi,

I’ve exported a PenPot file from another account and then placed it into a new account, it’s for some client work I was doing, and I wanted to transfer it over to the client’s account however when I open the exported PenPot file in the client’s account it corrupts/breaks and says “Internal Error Something bad happened”.

Has anyone else experienced? Did you find a solution?

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<div class="post-metadata">

**Author:** ![carolina.portugal](https://dub1.discourse-cdn.com/flex017/user_avatar/community.penpot.app/carolina.portugal/32/36_2.png) [@carolina.portugal](https://community.penpot.app/u/carolina.portugal)\
**Post date:** [October 15, 2025, 7:34am UTC](https://community.penpot.app/t/internal-error-something-bad-happened/9982/2 "2025-10-15T07:34:21Z")

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Hello @Jack, would be possible to send this file to support@penpot.app?